Remove all 21 IT Support Service Issues

7 of TOFT's 12 service tool practices explained

Enable teams to: Reliably control backlog | Prevent "chase" escalations and complaints | Own service quality

TOFT should be the future for Enterprise Support. Will you agree?

Anticipated Course Release Date: November 2022

Course curriculum

    1. Introductory chapters of the TOFT 7 Essentials book

    2. TOFT 7 Essentials Introduction: Audio eBook

    1. Context & Applicability: A Small Adjustment makes a Big Difference in any ITSM Tool

    2. Guide to following the course or reading the book

    1. Other courses

    1. Step 1: Activity Sequencing / Perfect Prioritisation

    2. Step 1B: A Small Adjustment makes a Big Difference in any ITSM Tool

    3. Step 2: Contribution Recognition

    4. Step 3: User Escalation Management

    5. Step 4: Pinpoint Expectations Management

    1. Step 5: Team Together

    2. Step 6: Continual Procedural Improvement

    3. Step 7: Quality & Security Protection

About this course

  • Free
  • 13 lessons
  • 0 hours of video content